Delivery Policy

Trade Hero Australia offers free shipping on the vast majority of items, and delivers to every state in Australia.  Your item will be sent via Australia Post or another courier service depending on its size and weight. Products can also be picked up from our warehouse that is located in 62 Goodall Close, Dandenong South VIC 3175.

98% of products are dispatched within 1 business day. Ensure your address is correct during checkout. Allow 5-10 business days for delivery. Your item will be sent via Allied Express, Toll Ipec or Australia Post depending on its size and weight. 
  • Please be aware that PO Boxes cannot receive items above 25kg or longer than one metre.
  • Buyers have the full responsibility to provide us with the correct delivery address and mobile phone number on the checkout page before payment. Any changes to address after checkout will not be considered as valid.

Pick Up

Pick up is available from our warehouse that is located in 62 Goodall Close, Dandenong South VIC 3175. Pick up location may vary depending on the availability of the stocks Pre-arrangements are essential to avoid disappointment.

  • Payment must be made prior to arrival.
  • Next day pick up can occur between 9am-3pm Mon-Fri.
  • Collection required within 7 days of payment.
  • Pick up need to be pre-arranged by contacting us directly.

Free Shipping 

We offer Free Shipping* on over 70% of our products. Free Shipping is limited to most metropolitan area's. Shipping Costs may apply to delivery areas outside of our Free Shipping zones.
All products which indicate Free Shipping* are free to Pick-Up from one of our Melbourne warehouse located in 62 Goodall Close, Dandenong South VIC 3175.

Aus Post Deliveries 

Where goods are sent through Australia Post, the buyer may receive a knock on the door or a card in their letterbox indicating their item is available for pickup from their local post office. A signature is required for collection.

A re-delivery fee will be charged to buyers for items that are returned due to incorrect delivery address or failure to collect from the Post Office.

Courier Deliveries  

Items will only be delivered during normal business hours (9am-5pm) on weekdays. Delivery is not available on weekends, public holidays or after business hours.

  • Courier may require your assistance unloading from the vehicle. Our couriers deliver to the property entrance only.
  • A re-delivery fee will be charged to buyers for items that are undeliverable and/or returned due to incorrect delivery address or unsuccessful delivery.
  • We cannot guarantee door to door delivery for every customer. Buyers in remote areas such as farms, islands, mining camps, small towns, or out-of-towners, etc may need to collect from their nearest freight depot.